Email: [email protected]
Phone: +254 701 237 567
Location: Kenya (Available for Remote Work Worldwide)
LinkedIn: www.linkedin.com/in/catherine-ngina-1988aa143
I thrive in helping businesses deliver exceptional customer support, ecommerce management, streamline operations, and stay organized through reliable virtual assistance and Customer Support. I turn customer frustrations into professional support experiences.
I am a Customer Success and Virtual Assistant professional with over five years of experience supporting businesses through customer service, remote administration, project coordination, and ecommerce operations. I hold a Bachelor's degree in Computer Science and Information Technology and have experience using WordPress, Shopify, CRM systems, Google Workspace, Microsoft Office, Trello, Asana, Slack, and AI tools. I enjoy helping businesses stay organized, solve customer problems, and improve operational efficiency.
• Executive Email & Inbox Management
• Calendar & Meeting Coordination
• Administrative Support & Task Prioritization
• CRM Management & Database Management
• Data Entry & Data Management
• Customer Support (Email, Live Chat & Phone)